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Contact

Use the enquiry form on this page to get in touch with Snow Cream for in store visits, catering quotes or event planning. Tell us what you need and where your event is taking place, and our team will guide you from there.

Contact

Send us a message

Tell us what you need and the team replies within one working day. Fields marked * are required.

Send Your Enquiry Through the Form

The quickest way to reach us is through the enquiry form on this page. Please include your name, the area you are in, the type of event, your preferred date, guest count and any flavour or topping requests so we can respond with the right details first time.

  • Birthday, wedding, corporate or school function
  • Collection, drop-off service or full event setup
  • Venue suburb and whether parking or load-shedding limits apply
  • Any dietary needs, age group or serving style

Where We Serve

We are based in Umhlanga, Durban and serve customers across KwaZulu-Natal and Gauteng, including Durban, Umhlanga, Ballito, Pietermaritzburg, Johannesburg, La Lucia, Hillcrest and Sandton. If your event is nearby or in a surrounding area, send the details and we will let you know what is possible.

For coastal venues, indoor functions and school halls, it helps to mention access times, power points and whether the setup area is under cover. That lets us plan the service properly and avoid last-minute delays.

How Fast We Reply

We aim to respond as soon as possible during business hours, and most straightforward enquiries are handled the same day. Larger catering requests, custom menus and event setup quotes may take a little longer while we confirm stock, staffing and travel.

If you are planning for a weekend, public holiday or month-end function, please send your form early so we can reserve the date. A clear brief helps us come back to you quicker, no need for long messages.

What To Include For Catering Quotes

When you need pricing for birthday catering, wedding catering, corporate catering or festival service, include as much detail as you can. This helps us prepare a practical quote based on guest numbers and the style of service.

  • Event date and start time
  • Venue suburb and venue name if available
  • Estimated number of guests
  • Preferred serving option such as live station or dessert cups
  • Budget range if you have one

Planning For Schools, Malls And Large Groups

For school events, mall activations and larger groups, we work best when the enquiry includes entry rules, setup windows and any municipal or venue requirements. If the site has restricted loading times or generator use is not allowed, mention that in the form so we can plan accordingly.

Our team handles both full service and drop-off options, depending on the event size and the way you want guests to be served.

Meet The Team Behind Your Message

Your enquiry is handled by our team in Umhlanga, led by Nokuthula Zanele Mthembu with support from Jason Naidoo, Ayanda Khumalo, Megan Pillay, Sibusiso Dlamini and Leanne Govender. Each enquiry is routed to the right person so your request reaches the right hands quickly.

Whether you are asking about store visits or a party booking, we will come back with clear next steps and simple instructions for confirming your order.

Planning something? Send the team a message.

Contact form