1. Information We Collect Through Enquiries and Bookings
We use personal information only for legitimate business purposes connected to our services. This includes responding to enquiries, confirming bookings, preparing catering orders, arranging delivery or collection, managing event logistics, and providing customer support. We may also use your details to send important updates about your booking or any changes needed to fulfil it.
We do not use personal information for unrelated purposes unless you have given consent or we are required to do so by law. Information is used on a need-to-know basis within the business and by approved service providers assisting with administration, communications or delivery support.
3. Sharing Information With Service Providers
We may share limited personal information with trusted service providers who assist us in running the business, such as booking administration, delivery coordination, payment processing, site support and event operations. These parties are only given the information they need to carry out their work.
Where information is shared, we take reasonable steps to ensure it is protected and used only for the purpose for which it was provided. We do not sell personal information. In the normal course of business, information may also be disclosed if required by law, a court order or a lawful request from a regulator.
- Administration and record keeping
- Delivery and event coordination
- Payment and accounting support
- Legal or regulatory compliance
4. Storage, Security and Retention
We store personal information securely and keep it only for as long as necessary for the purpose for which it was collected, or as required by South African law. Records may be retained for accounting, tax, contractual or operational reasons. After that, information is deleted or destroyed in a secure manner.
We use reasonable organisational and technical measures to protect personal information against loss, unauthorised access, misuse or alteration. While no system is entirely free from risk, we take care to handle records responsibly and to limit access to authorised staff only. This includes practical steps that help protect data during load-shedding, outages and routine system use.
5. Your Rights Under POPIA
Subject to applicable law, you have the right to ask what personal information we hold about you, to request correction of inaccurate details, or to object to certain processing in circumstances allowed by POPIA. You may also request that we delete information where we are not legally required to keep it.
If you believe that any personal information we hold is incorrect, outdated or incomplete, you may request a correction through our contact process. We may need to verify your identity before acting on a request, in order to protect your privacy and prevent unauthorised disclosure.
- Access your personal information
- Request correction or deletion
- Object to certain processing
- Withdraw consent where consent applies
6. Third-Party Websites, Minors and Policy Updates
If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for how other parties collect or use your information once you leave our control. We recommend reading the relevant privacy notice before sharing any personal details elsewhere.
Where information is provided on behalf of a child, school group or family event, it should be shared by a parent, guardian or responsible adult. We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. The latest version will apply from the date it is published.
For privacy-related requests, please use the enquiry form on our contact page.