1. Use of this website
This website is operated on behalf of Snow Cream by Astros Marketing (Pty) Ltd for information, enquiries and general customer communication. The site is intended for people in South Africa who want to learn about our Taiwanese-style shaved snow ice desserts, flavour options, catering services and event support.
You may use the site for lawful purposes only. You must not misuse the site, try to interfere with its operation, or use it in a way that could damage our systems or affect other users. If we reasonably believe there is misuse, we may restrict access without notice.
- Do not submit false or misleading information through any enquiry form.
- Do not use the site to distribute unlawful, offensive or harmful material.
- Do not attempt unauthorised access to any part of the site or its systems.
2. Product details, availability and pricing
We aim to keep product descriptions, flavour lists, topping options and service details accurate, but all information is subject to change. Availability may vary by season, stock levels, location and event size. A dessert or catering option shown on the website may not be available in every branch area, including Umhlanga, Durban, Ballito, Pietermaritzburg, Johannesburg, La Lucia, Hillcrest and Sandton.
Prices may change without prior notice, especially where event requirements, travel, staffing, setup or quantity requests differ from standard service. Any quotation, confirmation or final order will reflect the details supplied at the time of booking. If there is a difference between website information and a confirmed quote, the confirmed quote will apply.
- We may amend flavours, toppings and serving styles where supply or event conditions require it.
- Delivery or setup times depend on venue access, traffic and event scheduling.
- All quotations are valid for the period stated on the quote, or if unstated, for a reasonable time only.
3. Enquiries, bookings and catering requests
Enquiries submitted through the contact page are treated as requests for further information and are not a binding booking until we confirm acceptance. For catering, live serving station hire, drop-off dessert cups or large group orders, we may ask for event details such as date, venue, guest count, service style and location. This helps us assess staffing, equipment and logistics.
You are responsible for checking that the details you submit are correct. If you change your event time, venue, menu or guest numbers, you must tell us as soon as possible. Late changes may affect pricing and availability. We are not responsible for delays or extra costs caused by incomplete or incorrect information supplied by you.
- Bookings are only confirmed once we issue written confirmation.
- Deposits, if required, must be paid within the stated time to secure the date.
- Special requests are subject to approval and operational feasibility.
4. Payments, cancellations and refunds
Payment terms for birthday catering, wedding catering, corporate catering and other services will be set out in your quote or booking confirmation. Unless otherwise agreed in writing, amounts due must be settled according to the invoice or confirmation issued for the event. We may suspend preparation or delivery if payment is not received on time.
Cancellations and postponements must be made as early as possible. Because ingredients, labour and planning are allocated in advance, some charges may remain payable even if an event is cancelled. Refunds are considered case by case, based on the notice given and the costs already incurred. Where a refund is approved, processing may take a reasonable period.
- Deposits may be non refundable where preparation has already started.
- Short notice cancellations may attract a cancellation fee.
- Refunds do not apply to services already delivered or consumed.
5. Allergies, food handling and site limitations
Our desserts may contain or come into contact with dairy, nuts, gluten, soy or other allergens. If you or your guests have allergies or dietary concerns, you must tell us before confirming the order. We will take reasonable care, but we cannot guarantee an allergen free environment, especially at busy events, mall activations or school functions where multiple foods are handled at once.
Event conditions can affect service delivery. For example, coastal humidity in Durban or Umhlanga may affect ice presentation, and load-shedding or venue power limitations may affect timing for certain setups. You are responsible for ensuring the venue permits the service requested and that access, parking, water points and setup space are available where needed.
- Keep desserts refrigerated or served promptly where instructed.
- Notify us of venue rules, municipal restrictions or access limits before the event.
- We may refuse service if conditions create an unreasonable food safety risk.
6. Intellectual property and legal limits
All text, images, layout, logos, service descriptions and other content on this website are protected by intellectual property laws and may not be copied, reused or reproduced without written permission. You may view the site for personal, non commercial use only. Any commercial use, scraping, duplication or republication is prohibited unless authorised in writing.
To the fullest extent allowed by South African law, Snow Cream and Astros Marketing (Pty) Ltd are not liable for indirect loss, loss of profit, consequential loss, or any damage arising from use of the website, reliance on information shown here, or inability to access the site. These Terms of Use are governed by the laws of the Republic of South Africa, and any dispute will be dealt with in the appropriate South African forum.
- We may update these terms from time to time without prior notice.
- Continued use of the site means you accept the updated terms.
- If any part of these terms is invalid, the remaining parts will still apply.